For hygiene reasons no refunds will be given on underwear or swimwear, and either item is not exchangeable.

If for some reason beyond our control you receive a damaged parcel (we take great care in providing you with a carefully wrapped package!) please contact us so that we can discuss appropriate action. 

If a product you would like is listed as “out of stock” please contact us and we will endeavour to order it for you or for you to be placed on a list to be one of the first to know when the item is back in stock.  In the unlikely event that an item displayed becomes unavailable we will contact you within 48 hours to organize an alternative product, place the item on backorder for you or cancel the order.

If an item is faulty we will happily replace the item or refund the item’s value.  Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the garment is unworn and unwashed with tags and packaging intact.

To organise an exchange or refund you must contact us within 14 days of receipt of your parcel.  You can contact us by email at customerservice@chicmotherandbaby.com.au or phone us on 0402 364 814.  Once you have notified us place the item in the mail and we will return the item to you or issue a refund as soon as we receive the original.

Items should be returned to:

Chic Mother & Baby Returns
PO Box 234
Beecroft

NSW 2119